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RETURNS, EXCHANGES & ORDER ISSUES

CONTROLLED RETURNS. VERIFIED FULFILLMENT.

Icarus Peptides distributes research-grade chemical reagents under controlled handling, packaging, and batch-verification standards.

All materials are supplied strictly for laboratory research and analytical use only. We stand behind the analytical integrity, synthesis quality, and release standards associated with validated production lots.

Controlled release. Documented distribution. Batch-level accountability maintained throughout fulfillment workflows.
SUPPORT FRAMEWORK
  • Return Authorization All returns require approved RMA authorization prior to shipment processing.
  • Verification Review Returned materials undergo documentation reconciliation and inspection procedures.
  • Shipment Issue Reporting Delivery discrepancies must be reported within controlled review windows.
  • Controlled Distribution Fulfillment continuity remains integrated within batch-level accountability systems.
SATISFACTION GUARANTEE

Satisfaction Guaranteed or Your Money Back

Icarus Peptides provides a 60-day satisfaction guarantee on distributed materials.

If you are not satisfied with the condition, verification status, or baseline analytical characteristics of your order, please contact our support team to initiate a return review and refund authorization request.

All returns must receive prior approval before shipment. Do not return any materials before a valid Return Merchandise Authorization (RMA) number has been issued.
PRODUCTS ELIGIBLE FOR REFUND

Refund Eligibility Standards

Refund eligibility is limited to the following authorized conditions:

  • Unopened and unused materials
  • Vials maintaining intact primary seals and original packaging
  • A maximum of two opened products or individual vials per order
  • Orders submitted within 60 days of confirmed delivery
Requests submitted beyond the 60-day review window may be evaluated on a case-by-case basis depending on documentation review procedures.
RETURNS & ELIGIBILITY

Standard Return Authorization

Standard returns may be accepted within 14 business days of confirmed delivery for eligible unused materials.

To qualify for return authorization, materials must remain unused, unopened, and within the applicable review window while maintaining original packaging integrity.

  • Packaging Integrity

    Original packaging and seal integrity must remain preserved throughout the review process.

  • Review Windows

    Return requests must be submitted within applicable authorization periods.

  • RMA Authorization

    Approved RMA authorization documentation is required prior to shipment return procedures.

  • Shipping Responsibility

    Customers remain responsible for return shipment expenses unless otherwise authorized.

NON-RETURNABLE CONDITIONS

Excluded Return Conditions

Returns may be denied under the following conditions:

  • Opened or handled materials exceeding guarantee allowances
  • Improper storage conditions or contamination risk after delivery
  • Requests submitted outside applicable review windows
  • Unauthorized returns submitted without approved RMA documentation
Materials that have entered uncontrolled external handling environments cannot be reintegrated into controlled inventory systems.
THE RETURN PROCESS

Structured Return Workflow

  1. Contact Support

    Submit a return request including the original order number, batch identification information where applicable, and a description of the issue.

  2. Authorization Review

    Support and verification personnel review archived batch and fulfillment records prior to issuing RMA authorization.

  3. Return Shipment

    Approved returns must be shipped according to issued authorization procedures with visible RMA identification where applicable.

  4. Inspection & Refund Processing

    Returned materials undergo inspection procedures, packaging review, and documentation reconciliation prior to refund authorization.

SHIPMENT ISSUES & SUPPORT

Reporting & Resolution Procedures

Customers must notify support within 48 hours of confirmed delivery if shipments arrive damaged, incomplete, or incorrect.

Issue reports should include the original order number, a description of the issue, and supporting photographs where applicable.

  • Packaging Documentation
  • Verification Records
  • Carrier Claim Assistance
  • Direct Support Resolution